Documentation

Signup starts with choosing a subscription, then creating your account and your business's account. A 14-day free trial starts immediately, a card is required but no charge occurs before the trial ends.

A guided flow, led by Julia, asks a few questions about your business and offers to analyze your website if you have one — this lets your AI employees start with an initial knowledge base.

The dashboard brings together your AI employees, the validation queue, your connectors, your billing, and Julia's daily summary.

Adam (Communication), Sophia (Sales), Noah (Operations), and Julia (Coordination) — see the About page for each role's detail.

Adam handles your customers' communication and requests, based on the knowledge base and rules you give him.

Adam replies to incoming messages on connected channels (Gmail today, WhatsApp Business once activated), relying on what he knows about your business.

Depending on your setting, a reply from Adam is sent automatically or waits in the queue for your approval before being sent.

When Adam isn't sure of the right answer, he hands the conversation off to a human rather than guessing.

Sophia tracks your leads and keeps their history and stage in the pipeline.

Sophia qualifies every lead based on observed facts, never a made-up score.

Sophia prepares and, depending on your setting, sends follow-ups at the right time.

As with Adam, you choose whether Sophia sends on her own or submits her proposal to you first.

Noah turns a request or a deal into a task assigned to the right person, with a priority and a due date.

Noah receives cases handed off by Adam (escalation) and Sophia (ready deal) to organize the resulting work.

Tasks created by Noah are viewable from the dashboard, with their status.

Julia offers an overview of your business's activity, designed for an owner who doesn't have time to track everything in detail.

Julia keeps track of Adam's, Sophia's, and Noah's activity to build her summaries.

You can talk directly with Julia from the dashboard; what you tell her enriches your business's knowledge base.

Julia flags what deserves your attention — never an anxiety-inducing alert, always phrased as something she's passing along to you.

Connect Gmail, Google Calendar, and Google Contacts from the Connectors page in the dashboard, through Google's official authorization.

In preparation: connecting your WhatsApp Business number from your own Meta Business Manager will roll out progressively.

Every connector can be removed at any time from the Connectors page, with no justification needed.

An expired or revoked connector is shown as such on the Connectors page. Reconnect it in one click to resume service.

Every type of action has a risk level: automatic, configurable (automatic or approval-required), or always subject to approval.

Every pending proposal appears in a single queue where you can approve it, edit it, or reject it.

Every action is logged: who proposed it, who approved or rejected it, and when.

When an employee hands a situation off to a human, it appears as an escalation, with the reason for the handoff.

Three tiers (MOS Plus, MOS Pro, MOS Elite) — see the Pricing page for current details.

A monthly allowance that measures your AI employees' real usage, never exposed as an anxiety-inducing counter.

An upgrade takes effect immediately; a downgrade takes effect at the end of your current period.

Self-service from the dashboard, with no justification needed.

Each client business's data is technically isolated from every other business's — see the Security page.

Your connector tokens are encrypted at rest; your bank details never pass through Monarch OS.

Full detail on data collected and your rights is available on the Privacy Policy page.

Terms of use and sale are available on the Terms page.