FAQ

Monarch OS turns your business into an organization assisted by a team of AI employees available around the clock: Adam (Communication), Sophia (Sales), Noah (Operations), and Julia (Coordination).

Any business that wants to delegate part of its customer communication, sales follow-up, or organization to AI employees, while keeping control over what matters to it.

Your AI employees rely on your business's real information (knowledge base, pricing, policies) that you provide — so they adapt to your business rather than to a predefined industry.

No. Monarch OS runs entirely in your browser, no installation needed.

Every Plus, Pro and Elite plan includes Julia, Adam, Sophia, Noah, Clara and Ethan. Plans mainly differ by credit volume and included users.

Adam (Communication), Sophia (Sales), Noah (Operations), and Julia (Coordination).

No. The goal isn't to blindly replace humans, but to automate what you decide to automate, while keeping human validation for what you want to control.

Yes. Self-service signup and the free trial are designed to get started alone, with no mandatory onboarding call.

MOS Elite is designed for higher activity volumes. See the Pricing page for plan details.

Signup and payment take a few minutes; a guided flow then helps you configure your business and your employees.

Adam handles customer communications and requests based on your knowledge base and rules — he answers, clarifies, or hands off to a human when it really matters.

Sophia tracks your leads, qualifies opportunities on facts, and prepares your follow-ups.

Noah turns a plain-language written request into a task assigned to the right person, at the right time.

Julia oversees the activity of the other AI employees, summarizes what's happening in your business, and helps you understand what deserves your attention.

Yes. For example, Adam hands off a detected sales opportunity to Sophia, and Sophia hands off a ready deal to Noah to organize the work.

Yes, that's her role: she keeps an overview of their activity, never acting in their place.

They rely on a knowledge base specific to your business, which you feed directly or which they propose to enrich themselves from what they observe.

Through each employee's knowledge base in the dashboard, or by talking directly with Julia.

Yes, what they learn is saved to your business's knowledge base, never forgotten between conversations.

Yes, at any time, from each employee's dashboard.

Yes, for the simplest actions, and for more committing actions if you choose that setting.

Yes. You can require a proposal to wait for your approval before it's sent, action by action.

You can require an action to always wait for your approval before it's carried out. A full block preventing even the proposal doesn't exist yet today.

Yes, at any time from the dashboard, with no commitment.

It appears in your validation queue: you see the exact text, and can approve it, edit it, or reject it.

Yes, every action is logged in a reviewable activity feed — who did what, and when.

It hands the situation off to a human rather than guessing — a customer never goes unanswered by accident.

Yes, like any system. That's why the validation queue and history exist: so you keep control over what matters, and every correction helps the employee improve.

We recommend regularly checking the activity feed, especially at first, to adjust autonomy settings with confidence.

Your business remains responsible for the settings it configures for its AI employees.

Yes, that's Adam's role, within the autonomy limits you set.

Yes, once Gmail is connected.

Yes, receiving and sending real replies is available today.

WhatsApp Business is in preparation and will roll out progressively — not yet available today.

Gmail, Google Calendar, and Google Contacts can be connected today. WhatsApp Business is coming in a future step.

No. The connection is made through Google's official authorization system — your password never passes through Monarch OS.

Monarch OS detects it and clearly shows it on your connectors page, never pretending it still works. You can reconnect it in one click.

Yes, at any time from the dashboard, with no justification needed.

Yes, a connector is a resource of your business, shared between the employees who use it — never the exclusive property of just one.

Based on the channel and context: a new customer request reaches Adam, a detected sales opportunity is handed to Sophia, a task to organize goes to Noah.

Yes, that's her main role.

Yes, based on observed facts — never a made-up score.

Yes.

Yes, once the necessary connector is connected.

Yes, as with any action at this risk level, you choose whether Sophia sends on her own or submits her proposal to you first.

Yes, every lead tracked keeps its history and its stage in the pipeline.

Yes, that's his main role.

Yes, he turns a request or a deal handed off by Adam or Sophia into a task assigned to the right person.

Yes, from the dashboard, with their priority and due date.

Yes, creating and assigning tasks are low-risk actions, executed automatically.

Julia summarizes what's happening in your business and helps you spot what deserves your attention, without you having to track everything yourself.

Yes, she has an overview of their activity to build her summaries.

Yes, that's one of her main roles — spotting what matters among your AI employees' activity.

Yes, you can talk with her directly from the dashboard.

Yes, what you tell her enriches your business's knowledge base.

No. Julia summarizes and recommends, but never decides unilaterally on your behalf. Any real action follows the same autonomy and validation rules as the other employees — Julia has no authority to bypass them.

No. Each client business's data is technically isolated from every other business's data.

No. The context given to the AI to respond on behalf of a given business contains only that business's information.

Through security policies enforced at the database level itself, not only in application code. See the Security page.

Your business's authorized users. See the Privacy Policy for full access details.

No, payments are processed directly by Stripe.

Access tokens are encrypted at rest and only decrypted by the server-side components that genuinely need them. See the Security page.

Yes, in accordance with the Privacy Policy — see that page for the procedure.

You have a right to data portability for your personal data — see the Privacy Policy.

On the Privacy Policy page, accessible from the footer of every page.

The processing described in our Privacy Policy relies on the applicable legal framework, including GDPR where it applies — see that page for full detail.

See the Pricing page for current amounts — prices evolve with the product, this FAQ doesn't lock in a figure.

Three tiers: MOS Plus, MOS Pro, MOS Elite.

Every plan includes the full AI team. Plus, Pro and Elite differ by credit volume and included users.

An internal unit that measures the real work done by your AI employees — you never see a token or a model, only a monthly allowance.

Because the real cost varies with usage — credits allow a predictable monthly price while still reflecting real usage.

Never an abrupt cutoff: a small safety buffer takes over to avoid a service interruption.

Yes, your allowance resets at every renewal of your subscription period.

Yes, at any time from the Billing page in the dashboard.

Yes, an upgrade takes effect immediately.

The change takes effect at the end of your current period, never immediately — you keep what you've already paid for until then.

Yes, self-service from the dashboard, with no justification needed.

Your data is retained for a reasonable period, then deleted, unless a longer retention is legally required — see the Privacy Policy.

Card payment, via Stripe.

Stripe. Monarch OS never receives or stores your full bank details.

Yes, a self-service free trial.

14 days.

Yes, at signup, but no charge occurs before the trial ends.

Only at the end of the 14-day trial, if you haven't cancelled before then.

Yes, at any time from the dashboard, with no charge if you cancel before the 14 days end.

Your subscription becomes active and billing begins, unless you cancelled beforehand.

From the Contact page.

Check this FAQ and the Documentation first, then the Contact page if your question remains unanswered.

Go to your connectors page: a broken connector is clearly shown there, with the option to reconnect it in one click.

On the Documentation / Help Center page, accessible from the footer.